Technical Support Engineer

Driivz; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading e-mobility company is seeking a Technical Customer Support Engineer to provide support for B2B customer issues and queries. The role involves adapting to frequent context switching while managing multiple projects. Required qualifications include 3+ years of experience in technical support, particularly in cloud-based environments, as well as strong analytical, networking, and scripting skills.

Qualifications

• 3+ years experience as a Technical Support Engineer.
• Proven experience in production environments (preferred cloud-based).
• Excellent analytics and investigation skills.

Responsibilities

• Support Driivz customers issues/queries/incidents (B2B) per SLA.
• Adapt to frequent context switching and manage multiple issues/projects.
• Build strong relationships with customers and operators.

Skills

Technical Support

Cloud-based services (AWS, GCP)

Analytical skills

Database concepts (SQL)

Network functions and protocols

Monitoring systems (Grafana)

Ticketing systems (Zendesk, Jira)

Windows and Linux environments

Scripting (Bash/Perl/Python)

Job description

Overview

Join Driivz, a Vontier company, a leader in the e-mobility platform for global charge point operators and electric mobility service providers. We enable clients to efficiently manage networks and provide EV drivers with an exceptional charging experience. We operate in over 30 countries across the US, Europe, and Asia, facilitating hundreds of millions of charging events for millions of EV drivers and managing more than 100,000 public chargers.

We serve customers including global industry leaders such as EVgo, Volvo Group, Shell, Circle K, Mer, Recharge, Kople, ESB, CEZ, MOL Group, and eMobility Power. We welcome you to collaborate with bright, innovative minds driving the e-mobility industry forward and building a greener future.

For more information, please visit http://www.driivz.com.

Job Title: Technical Customer Support Engineer

Responsibilities

• Support Driivz customers issues/queries/incidents (B2B) per SLA.
• Adapt to frequent context switching and manage multiple issues/projects with strong ownership and prioritization.
• Build strong relationships with customers and operators to ensure their success.

Requirements

• At least 3 years experience as a Technical Support Engineer.
• Proven experience in production environments (preferred cloud-based — AWS, GCP).
• Excellent analytics and investigation skills.
• Familiarity with database concepts (preferred SQL experience).
• Advanced knowledge of basic network functions, standards, and protocols (e.g., proxies, SSL, HTTP).
• Ability to manage time effectively and balance multiple tasks with varying priority and urgency.
• Experience with monitoring systems (e.g., Grafana).
• Experience with ticketing systems (Zendesk, Jira).
• Experience in both Windows and Linux environments (Ubuntu preferred).
• Script knowledge (Bash/Perl/Python, etc.) is an advantage.

Qualifications

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Software Development