Technical Customer Success Specialist – Onboarding & Migrations

Piper Companies

Raleigh (NC)

Hybrid

USD 34,000 - 41,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

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PTO

Holidays & Sick Leave

Job summary

Piper Companies in the Raleigh-Durham area is seeking a Customer Success Specialist to support a growing technology client. The role combines onboarding, migrations, and troubleshooting with a strong networking and virtualization foundation, in a hybrid setup with one day on-site.

The specialist serves as the primary contact for customers, guides migrations, resolves networking and virtualization issues, and collaborates with engineering and support teams to ensure smooth adoption and

Qualifications

2+ years in Customer Success, Technical Support, Technical Account Management, or similar
Strong understanding of virtual machines and virtualization technologies
CCNA-level networking knowledge: TCP/IP, routing, switching, troubleshooting
Experience guiding customers through onboarding, migrations, or implementations
Excellent communication to explain technical concepts to varied stakeholders

Responsibilities

Serve as primary point of contact for customers, assisting with onboarding and ongoing support
Guide customers through system migrations and implementation activities
Investigate and resolve issues related to networking, virtualization, and platform functionality
Collaborate with engineering, support, and operations teams to drive resolution
Proactively monitor accounts, provide best-practice recommendations, and optimize product use