Technical Customer Success Manager: Deployments & Training

IDEX Corporation; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager in Pittsburgh to manage technical accounts, deliver training, and ensure customer success. The role requires strong communication, a customer service mindset, and familiarity with CCTV inspection technology. This position involves both remote and onsite training and support, offering a chance to make a significant impact in a growing firm dedicated to providing trusted solutions.

Qualifications

• Excellent communication skills are essential to interact with customers effectively.
• A strong customer service mindset helps in understanding client needs.
• Experience or familiarity with CCTV inspection technology is preferred.

Responsibilities

• Manage technical account management for assigned customers.
• Deliver customer training and ensure successful software deployments.
• Serve as the point of contact for customer software issues.
• Collaborate with Sales and Administrative teams on key accounts.

Skills

Excellent written and verbal communication skills

Strong customer service mindset

Experience with CCTV inspection technology

Ability to work in a fast-paced environment

Leadership and teamwork skills

Highly organized

Self-motivated and accountable

Ability to learn new technologies quickly

Willingness to travel

Job description

A leading technology company is seeking a Customer Success Manager in Pittsburgh to manage technical accounts, deliver training, and ensure customer success. The role requires strong communication, a customer service mindset, and familiarity with CCTV inspection technology. This position involves both remote and onsite training and support, offering a chance to make a significant impact in a growing firm dedicated to providing trusted solutions.