Technical CSM: Onboarding & Training Expert

IDEX; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

IDEX is seeking a Customer Success Manager in the Pittsburgh area. This mid-level role focuses on customer onboarding, technical account management, and ensuring long-term success. The CSM will guide customers through the training experience, delivering software training and resolving any challenges.

The ideal candidate will possess strong communication skills and a customer service mindset, with familiarity in CCTV inspection technology. This role requires some travel to customer sites, offering a unique opportunity to make a significant impact.

Qualifications

• Excellent communication skills are essential for this role.
• Experience in customer service is required, preferably in technical environments.
• Familiarity with CCTV inspection technology is a plus.

Responsibilities

• Own technical account management for assigned customers.
• Manage customer training with accountability for outcomes.
• Deliver software deployment training both remotely and onsite.

Skills

Excellent written and verbal communication skills

Strong customer service mindset

Experience with CCTV inspection technology

Ability to work efficiently in a fast-paced environment

Demonstrated leadership skills

Highly organized

Self-motivated and accountable

Ability to learn new technologies quickly

Familiarity with software in field and office

Willingness to travel

Job description

IDEX is seeking a Customer Success Manager in the Pittsburgh area. This mid-level role focuses on customer onboarding, technical account management, and ensuring long-term success. The CSM will guide customers through the training experience, delivering software training and resolving any challenges.

The ideal candidate will possess strong communication skills and a customer service mindset, with familiarity in CCTV inspection technology. This role requires some travel to customer sites, offering a unique opportunity to make a significant impact.