Remote Customer Success & Deployments Lead

Wicket; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A biometric software provider in the United States is seeking a Customer Success professional. This role focuses on the success of customers with high-level service and support. Responsibilities include guiding new customers through deployment processes and ensuring smooth operations. Ideal candidates will have over 5 years of experience in customer success or related roles. This position offers a flexible schedule, with an option for remote work, but travel is expected. The ideal candidate will possess strong technical know-how along with excellent communication skills.

Qualifications

• 5+ years in a client-facing Customer Success role.
• Hands-on experience with deployment activities.
• Understanding of IT networking and software development.

Responsibilities

• Provide feedback on day-to-day operations.
• Guide new customers through deployment.
• Collaborate with teams to ensure smooth operations.

Skills

Customer service mindset

Technical support

Client-facing experience

Communication

Organization

Technology aptitude

Education

Bachelor's degree in a technology-related field

Tools

iOS hardware and software

Deployment tools

Job description

A biometric software provider in the United States is seeking a Customer Success professional. This role focuses on the success of customers with high-level service and support. Responsibilities include guiding new customers through deployment processes and ensuring smooth operations. Ideal candidates will have over 5 years of experience in customer success or related roles. This position offers a flexible schedule, with an option for remote work, but travel is expected. The ideal candidate will possess strong technical know-how along with excellent communication skills.