Remote Technical Customer Success Manager

Remote Jobs; Austin (TX); A distancia; USD 88.000 - 107.000; Jornada completa

Descripción de la vacante

Certinia seeks a Technical Customer Success Manager to act as the technical advisor for a portfolio of customers, ensuring successful adoption and maximum value from our PSA, CS, and FM solutions.

You will deliver technical demos, training, and workshops, while collaborating with CS, Engineering, Product, and Support teams to resolve complex issues and drive strategic success plans. Remote role in US East of Central time zone with 88k-107k base plus 12% bonus.

Formación

• Technical background in software development or solutions engineering.
• Experience with B2B SaaS environments and driving customer success.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and stakeholders.

Responsabilidades

• Serve as primary technical contact for a portfolio of customers.
• Provide proactive technical guidance and best practices.
• Lead technical demos, workshops, and training sessions.
• Act as Named Technical Lead for Elite Accounts and contribute to CSP.
• Advocate for customer needs to influence the product roadmap.

Conocimientos

Technical consultation

Problem resolution

Product knowledge

Account management

Voice of the customer

Communication skills

Customer-centric mindset

Problem-solving

Proactive & organized

Educación

Salesforce Administrator

Certinia Admin

Salesforce AI

Herramientas

Salesforce

PS Cloud

FM Cloud

Certinia Platform

Descripción del empleo

Certinia seeks a Technical Customer Success Manager to act as the technical advisor for a portfolio of customers, ensuring successful adoption and maximum value from our PSA, CS, and FM solutions.

You will deliver technical demos, training, and workshops, while collaborating with CS, Engineering, Product, and Support teams to resolve complex issues and drive strategic success plans. Remote role in US East of Central time zone with 88k-107k base plus 12% bonus.