Technical Customer Service Specialist – ERP/CRM & Upsell

Greatjob; Newington (CT); Vor Ort; USD 34.000 - 41.000; Vollzeit

Zusammenfassung

Greatjob in Newington, CT is seeking a Customer Service Representative to deliver exceptional support to our customers. The role offers an hourly wage of $25.00–$30.00, with compensation based on experience and qualifications.

You will handle inquiries, quotes, returns and orders, maintain ERP/CRM records, and collaborate with sales and pricing teams to optimize outcomes. Strong communication and problem-solving skills are essential.

Qualifikationen

• Excellent customer relation and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Capable of working independently, as well as a team member.
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to understand written and oral English and use computer, email, spreadsheets and look up documents online.

Aufgaben

• Serve as a primary contact for customers, ensuring superior service.
• Process inquiries, quotes, returns and orders in a timely manner.
• Maintain knowledge of account requirements and special situations; get results for customers.
• Gain specialized technical knowledge about our products and applications.
• Maintain records in ERP and CRM.
• Collaborate with sales and management to provide information.
• Resolve product-related problems and assist with shipment issues.
• Follow up with customers to ensure satisfaction.
• Upselling and cross-selling of OTC's product profile.

Kenntnisse

Customer service

Problem solving

Communication

Teamwork

Microsoft Office

Computer literacy

Ausbildung

Associate degree or equivalent

High school diploma with 3 years related experience

Tools

Microsoft Office Suite

Jobbeschreibung

Greatjob in Newington, CT is seeking a Customer Service Representative to deliver exceptional support to our customers. The role offers an hourly wage of $25.00–$30.00, with compensation based on experience and qualifications.

You will handle inquiries, quotes, returns and orders, maintain ERP/CRM records, and collaborate with sales and pricing teams to optimize outcomes. Strong communication and problem-solving skills are essential.