Customer Service Rep

Ssswny; Buffalo (NY, NC); On-site; USD 50,000 - 55,000; Full time

Job summary

Selective Staffing Solutions in Williamsville, NY is seeking a Customer Specialist to join our team. This full-time, permanent role offers a salary of $50,000–$55,000 with a Monday–Friday, 8:30 AM–5:00 PM schedule on-site.

You will respond by phone, email, and chat; investigate needs; provide timely, knowledgeable support; develop a strong understanding of our services; follow procedures; and collaborate with the team, including a rotating weekend on-call.

Qualifications

• Energetic, motivated and customer-focused individual sought.
• Strong investigative and problem-solving abilities required.
• Ability to understand customer needs, ask the right questions and research solutions.

Responsibilities

• Respond to customer, end-user, and internal support requests by phone, email, and text-based chat
• Investigate customer needs and issues to determine best solutions
• Provide knowledgeable, friendly, and timely customer support
• Develop strong understanding of the company's services and technology
• Follow established procedures, standards, and guidelines
• Assist teammates with ongoing projects and tasks
• Identify opportunities to improve customer service processes and the overall customer experience
• Work collaboratively with team members while also managing responsibilities independently
• Participate in a rotating weekend on-call schedule

Skills

Customer-focused

Analytical thinking

Investigative skills

Problem solving

Communication

Job description

Customer SpecialistLocation: Williamsville, NY 14221Salary: $50,000 - 55,000 Schedule: Monday–Friday, 8:30 AM–5:00 PM Employment Type: Full-Time, Permanent

Our client is seeking an energetic, motivated, and customer-focused Customer Specialist to join their team. This is an excellent opportunity for someone who enjoys helping people, solving problems, and digging into the details to find the right solution. The ideal candidate is confident, analytical, and naturally curious. This role requires strong investigative skills and the ability to understand each customer's unique needs, ask the right questions, research solutions, and provide thoughtful, timely support.

What You'll Do

• Respond to customer, end-user, and internal support requests by phone, email, and text-based chat
• Investigate customer needs and issues to determine the best solutions
• Provide knowledgeable, friendly, and timely customer support
• Develop a strong understanding of the company's services and technology
• Follow established procedures, standards, and guidelines
• Assist teammates with ongoing projects and tasks
• Identify opportunities to improve customer service processes and the overall customer experience
• Work collaboratively with team members while also managing responsibilities independently
• Participate in a rotating weekend on-call schedule

Why This Opportunity?

This is a great fit for someone who wants more than a traditional customer service position. You'll have the opportunity to investigate, problem-solve, build technical knowledge, and customize solutions based on individual customer needs while working with a collaborative team in a growing environment.