In-Office CSR: Orders, Email/Chats & Tech Support

Hamilton Connections, Inc.; Danbury (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Sick pay

Job summary

Hamilton Connections, Inc. is hiring a Customer Service Representative in Danbury, CT for a temp-to-hire in-office role. Hours are 9 a.m.

to 5:30 p.m., Monday through Friday, with a salary of $20–$22 per hour. Responsibilities include processing orders in ERP, handling high volumes of emails, calls, and LiveChat, and managing daily invoicing and returns. Requirements include 2+ years in customer service, call center experience preferred, proficiency with Microsoft Office, ERP/order-entry

Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Proficiency with computers including Microsoft Office (Excel, Word, PowerPoint).
• Knowledge of ERP or order-entry systems.
• Familiarity with CRM software.
• Experience with website chat box software.
• Excellent time management and ability to multitask.
• Strong phone communication and problem-solving skills.
• Willingness to learn and follow customer service guidelines.
• Must pass pre-employment screenings.

Responsibilities

• Process customer orders accurately in the ERP system.
• Handle high volumes of email, calls, and LiveChat professionally.
• Maintain filing systems and organize work areas.
• Follow up on held orders weekly and process outgoing mail daily.
• Process invoices, credit memos, and quote requests.

Skills

Customer service

Call center experience

Time management

Phone skills

Multitasking

Problem solving

Adherence to guidelines

Tools

ERP system

CRM software

Microsoft Office

Website chat box software

Job description

Hamilton Connections, Inc. is hiring a Customer Service Representative in Danbury, CT for a temp-to-hire in-office role. Hours are 9 a.m.

to 5:30 p.m., Monday through Friday, with a salary of $20–$22 per hour. Responsibilities include processing orders in ERP, handling high volumes of emails, calls, and LiveChat, and managing daily invoicing and returns. Requirements include 2+ years in customer service, call center experience preferred, proficiency with Microsoft Office, ERP/order-entry