Customer Service Representative

Hamilton Connections, Inc.; Danbury (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Sick pay

Job summary

Hamilton Connections, Inc. is hiring a Customer Service Representative in Danbury, CT for a temp-to-hire in-office role. Hours are 9 a.m.

to 5:30 p.m., Monday through Friday, with a salary of $20–$22 per hour. Responsibilities include processing orders in ERP, handling high volumes of emails, calls, and LiveChat, and managing daily invoicing and returns. Requirements include 2+ years in customer service, call center experience preferred, proficiency with Microsoft Office, ERP/order-entry

Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Proficiency with computers including Microsoft Office (Excel, Word, PowerPoint).
• Knowledge of ERP or order-entry systems.
• Familiarity with CRM software.
• Experience with website chat box software.
• Excellent time management and ability to multitask.
• Strong phone communication and problem-solving skills.
• Willingness to learn and follow customer service guidelines.
• Must pass pre-employment screenings.

Responsibilities

• Process customer orders accurately in the ERP system.
• Handle high volumes of email, calls, and LiveChat professionally.
• Maintain filing systems and organize work areas.
• Follow up on held orders weekly and process outgoing mail daily.
• Process invoices, credit memos, and quote requests.

Skills

Customer service

Call center experience

Time management

Phone skills

Multitasking

Problem solving

Adherence to guidelines

Tools

ERP system

CRM software

Microsoft Office

Website chat box software

Job description

Hamilton Connections is seeking candidates for a customer service representative position at a company in Danbury CT. This is a temp-to-hire position. The hours are 9 a.m.-5:30 p.m. (in-office), Monday-Friday. The salary is $20-$22 an hour.

Job Responsibilities

• Accurately and efficiently process customer orders in ERP system
• Handle high volume of email correspondence and phone calls from various areas in a professional manner
• Handle high volume of LiveChat interactions in a professional manner
• Organize and maintain filing systems
• Follow-up on problem or held orders on a weekly basis
• Process the outgoing mail on a daily basis
• Process daily invoices and credit memos
• Accurately process quote requests from territory sales managers and our customers
• Answer customer and consumer inquiries from various forms of communication
• Provide basic troubleshooting and technical support for the various video magnifiers in product line
• Process reshipment of ‘return to sender’ packages
• Other duties as assigned

Job Requirements

• 2 years or more of customer service experience
• Experience in a call center strongly preferred
• Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
• Knowledge of ERP or order-entry systems
• Familiarity with CRM software preferred
• Experience with website chat box software preferred
• Expert time management skills and the ability to manage multiple tasks simultaneously
• Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
• Commitment to learn, embrace and adhere to customer service guidelines for interaction with customers
• Able to pass pre-employment screenings

Hamilton Connections is a full-service staffing agency. Benefits offered include medical insurance and sick pay.