Customer Service Representative

Connexion Systems + Engineering; Danvers (MA); On-site; USD 33,000 - 34,000; Full time

Job summary

Connexion Systems & Engineering Inc. is seeking a Customer Service Representative in Danvers, MA.

The role focuses on supporting day-to-day customer service activities, including quotes, orders, order checking, expediting, and related administrative tasks. Responsibilities include providing timely quotes, managing order entry and changes, maintaining clear communication between clients and the team, and processing expedite requests with the planning team.

Qualifications

• 1-3 years of experience in a customer service/administrative support role.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications (Word/Excel/Outlook).

Responsibilities

• Provide accurate and timely quotes and price checks to customers.
• Enter quotes and orders, and manage order changes/schedules.
• Maintain two-way communication between clients and team and escalate issues as needed.
• Expedite requests with planning team and ensure quality standards.

Skills

Customer service

Time management

Attention to detail

Communication

Multi-tasking

Tools

Microsoft Office

Job description

Job Title: Customer Service Representative Pay Rate: $24-$25/hr. Location: Duration: Temp & Temp to Perm

Job Summary

The focus regarding this position will be to assist the customer service team in their day-to-day activities. Including but not limited to entering quotes, entering orders, order checking, expediting, and other administrative tasks.

Essential Functions

Provide accurate and on times quotes to the assigned customer base (book pricing/contract pricing/special pricing). Ensure that client issues are dealt with in an efficient manner, informing the Customer Service Supervisor of any problems that may arise. Order entry and change order/ schedule management. Ensure that all processes and procedures are complete and quality standards are met. Provide two-way communication between client and team, to promote strong team representation. Provide outstanding customer service. Other related administrative and customer service duties as required. Process expedites requests with planning team.

Required Skills/Qualifications

Self-motivated with a positive attitude and strong work ethic. Ability to work effectively and collaboratively across all levels of the organization. Exceptional organization skills with strong attention to detail. Excellent time management, sense of urgency and follow-through skills. Effective interpersonal, written, and verbal communication skills. Ability to multi-task and manage competing priorities in a faced paced, high-pressure and results oriented environment. Proficiency in Microsoft Office applications. 1-3 years’ experience.