Industrial Customer Support & Solutions Specialist

Ohio Transmission Corporation; Newington (CT); On-site; USD 34,000 - 41,000; Full time

Job summary

Ohio Transmission Corporation in Newington, CT is seeking a Customer Service Representative to be the main point of contact for customers. You will handle inquiries, quotes, returns and orders with a focus on timely, accurate responses and high service standards.

Applicants should have strong communication skills, data-entry accuracy, and comfort using ERP/CRM systems. This is an on-site role offering $25.00–$30.00 per hour, depending on experience and qualifications.

Qualifications

• Associate Degree or equivalent from two-year college or technical school; or High School Diploma with three years related experience.
• Excellent customer relation and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Detail oriented with accurate data entry skills.
• Capable of working independently and as a team member.

Responsibilities

• Serves as a primary contact for customers, assuring superior customer service levels are met and exceeded.
• Timely processing and communication of all inquiries, quotes, returns and orders.
• Maintain knowledge of account requirements and special situations; able to get results for customers.
• Gain specialized technical knowledge about products and applications.
• Maintain ERP and CRM records and use vendor portals as needed.
• Collaborate with sales, pricing, and management to support quotes and orders.

Skills

Customer service

Problem solving

Communication

Team player

Data entry

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

ERP/CRM systems

Job description

Ohio Transmission Corporation in Newington, CT is seeking a Customer Service Representative to be the main point of contact for customers. You will handle inquiries, quotes, returns and orders with a focus on timely, accurate responses and high service standards.

Applicants should have strong communication skills, data-entry accuracy, and comfort using ERP/CRM systems. This is an on-site role offering $25.00–$30.00 per hour, depending on experience and qualifications.