Technical Customer Service & Inside Sales Specialist

Gallagher Fluid Seals; King of Prussia (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Gallagher Fluid Seals is seeking a customer-focused Inside Sales/Customer Service representative to be the primary contact for inquiries, process orders, and coordinate with suppliers. You will manage orders in the P21 ERP system and collaborate across Engineering, Quality, Purchasing, and Accounting.

The role requires ERP and CRM experience, strong written and verbal communication, and the ability to work independently or in a team in a fast-paced environment.

Qualifications

• Previous customer service, inside sales, or related experience.
• Experience in a technical or distribution industry a plus.
• ERP experience, preferably P21.
• CRM experience, preferably Salesforce.
• Strong written and interpersonal communication.
• Attention to detail and accuracy.
• Ability to work independently and in a team.
• Ability to prioritize and perform under pressure.
• Proven analytical and problem-solving abilities.
• Demonstrate and practice GFS core values.

Responsibilities

• Primary customer contact for all inquiries.
• Process requests, source with supplier, quote, review contracts and accept POs.
• Enter orders through P21 following procedures.
• Follow up, monitor and expedite customer orders.
• Coordinate with Engineering, Quality, Purchasing, and Accounting.
• Notify management of changes likely to impact the company.
• Support continuous improvement initiatives.
• Maintain customer accounts in P21 (ERP).
• Perform all other duties as assigned.

Skills

Customer service

Inside sales

Tech industry experience

Attention to detail

Communication skills

Teamwork

Prioritization

Analytical skills

GFS core values

Tools

P21 ERP

Salesforce CRM

Job description

Gallagher Fluid Seals is seeking a customer-focused Inside Sales/Customer Service representative to be the primary contact for inquiries, process orders, and coordinate with suppliers. You will manage orders in the P21 ERP system and collaborate across Engineering, Quality, Purchasing, and Accounting.

The role requires ERP and CRM experience, strong written and verbal communication, and the ability to work independently or in a team in a fast-paced environment.