Technical Inside Sales & Customer Support

Gallagher Fluid Seals, Inc.; King of Prussia (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Gallagher Fluid Handling is a distributor of new, used and remanufactured pumps, pump parts and pump packages for various commercial and industrial applications, including oil and gas production, around the world.

The Customer Service Representative will be the primary contact for all customer inquiries, process requests, quote customers and complete contract review and PO acceptance, while coordinating with Purchasing, Engineering, Quality and Accounting to ensure timely order fulfillment.

Qualifications

• Previous customer service, inside sales or related experience.
• Experience in a technical or distribution industry is a plus.
• ERP experience, preferably P21.
• CRM experience, preferably Salesforce.
• Strong writing and interpersonal skills.

Responsibilities

• Be the primary customer contact for inquiries.
• Process requests, source with supplier, quote, review contracts and PO acceptance.
• Enter orders in P21 per established procedures.
• Follow up and expedite customer orders; assist purchasing with expediting supplier orders.
• Manage customer accounts and maintain records in P21 (ERP).
• Notify management of changes likely to impact the company.
• Support continuous improvement initiatives and participate in the improvement program.
• All other duties as assigned.

Skills

Customer service experience

Strong writing and communication

Attention to detail

Teamwork

Prioritization

Analytical/problem-solving

Tools

P21 ERP

SalesForce CRM

Job description

Gallagher Fluid Handling is a distributor of new, used and remanufactured pumps, pump parts and pump packages for various commercial and industrial applications, including oil and gas production, around the world.

The Customer Service Representative will be the primary contact for all customer inquiries, process requests, quote customers and complete contract review and PO acceptance, while coordinating with Purchasing, Engineering, Quality and Accounting to ensure timely order fulfillment.