Inside Sales & Customer Service Specialist - Manufacturing

Dover Corp; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) savings plan with employercon

Medical, dental, and vision insurance

Wellness programs

Job summary

OPW, part of the Dover family, seeks an experienced inside sales/customer service professional to handle inquiries, support quotes and orders, and promote our fluid-handling solutions. You will engage with internal and external customers, coordinate follow-ups, and help identify new sales opportunities in medical and industrial markets.

Ideal candidates have 3+ years in manufacturing customer service, ERP experience (Caelus preferred), and strong MS Office skills.

Qualifications

• Associate's degree or certificate required; equivalent experience considered.
• 3+ years' experience in customer service and inside sales in manufacturing.
• Knowledge of compressed gas products is beneficial.
• Caelus or other ERP systems experience is a plus.
• Proficiency in MS Office, especially Outlook and Excel.
• Strong written and verbal communication skills.
• Ability to multi-task, prioritize, and work under pressure.
• Excellent organizational skills and attention to detail.
• Energetic, self-motivated team player with integrity.

Responsibilities

• Process customer inquiries via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude with customers and promote company products.
• Respond to customer inquiries and concerns/complaints in a timely manner.
• Attend regular customer service meetings.
• Coordinate and manage follow-ups on quotations, proposals, and inquiries.
• Identify new sales opportunities within medical, specialty gas, fill plants and industrial markets.
• Follow up on new customer leads as identified by management.
• Actively support customer base retention.
• Provide back-up support to other sales/customer service members.

Skills

Communication skills

Multitasking

Organizational skills

Team player

Energy and initiative

Education

Associate's degree or certificate

Tools

Caelus ERP

MS Office (Outlook, Excel)

Job description

OPW, part of the Dover family, seeks an experienced inside sales/customer service professional to handle inquiries, support quotes and orders, and promote our fluid-handling solutions. You will engage with internal and external customers, coordinate follow-ups, and help identify new sales opportunities in medical and industrial markets.

Ideal candidates have 3+ years in manufacturing customer service, ERP experience (Caelus preferred), and strong MS Office skills.