Fluid Handling Inside Sales Specialist

First Supply LLC; Rochester (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

First Supply LLC in Minnesota seeks an Inside Sales Support Specialist to deliver outstanding service to customers and support the sales team. The role focuses on fluid handling, order processing, and data-driven customer interactions using ERP/CRM tools.

You will collaborate with sales and operations to ensure smooth order fulfillment, maintain product knowledge, and respond quickly to inquiries. This position offers growth in a long-standing, family-owned company with deep market presence.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in related trade fields preferred.
• Generalized product knowledge in fluid handling area preferred.
• Ability to learn First Supply LLC’s business systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing quotes, processing orders, and managing customer accounts in the ERP/CRM system.
• Provide timely information regarding product availability, lead times, and alternatives for out-of-stock items.
• Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment
• Use ERP/CRM systems to track customer interactions, order history, and follow-up activities.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Other duties/responsibilities as assigned

Skills

Customer service

Fluid handling knowledge

ERP/CRM experience

Communication skills

Problem solving

Education

High School Diploma

Tools

ERP/CRM software

Job description

First Supply LLC in Minnesota seeks an Inside Sales Support Specialist to deliver outstanding service to customers and support the sales team. The role focuses on fluid handling, order processing, and data-driven customer interactions using ERP/CRM tools.

You will collaborate with sales and operations to ensure smooth order fulfillment, maintain product knowledge, and respond quickly to inquiries. This position offers growth in a long-standing, family-owned company with deep market presence.