Inside Sales & Customer Care Specialist

Isaacs Fluid Power Equipment Company; Fort Wayne, Northern (IN, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Isaacs Fluid Power Equipment Company is seeking an Inside Sales & Customer Support Representative to serve as the primary contact for an assigned customer base, handling quotes, orders, and inquiries while driving sales growth through responsive support and product guidance.

The role emphasizes strong customer relationships, accurate quoting via ERP, and collaboration with internal teams to ensure a positive experience in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service, inside sales, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to solve problems and manage multiple priorities.
• Basic computer, ERP, and Microsoft Office proficiency.
• Team-oriented with a customer-first mindset.

Responsibilities

• Respond to customer emails, phone calls, and inquiries in a timely manner.
• Process quotes, purchase orders, and order-related requests.
• Build and maintain strong customer relationships through exceptional service.
• Identify upselling and cross-selling opportunities.
• Resolve customer concerns and coordinate solutions with internal teams.
• Document returns, complaints, and quality issues.

Skills

Verbal communication

Written communication

Customer-focused

ERP familiarity

Microsoft Office

Teamwork

Education

High School Diploma or equivalent

Tools

ERP systems

Job description

Isaacs Fluid Power Equipment Company is seeking an Inside Sales & Customer Support Representative to serve as the primary contact for an assigned customer base, handling quotes, orders, and inquiries while driving sales growth through responsive support and product guidance.

The role emphasizes strong customer relationships, accurate quoting via ERP, and collaboration with internal teams to ensure a positive experience in a fast-paced environment.