Technical Customer Care Specialist (ERP/CRM)

SEL Engineering Services; Fairview Heights (IL); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

ESOP (employee stock ownership plan)

401(k)

Job summary

SEL Engineering Services in Fairview Heights, IL seeks a Customer Service Representative to support our Sales and Customer Service OEM team. You will provide world-class customer care, handle orders, quotes, RMAs, and pricing, and coordinate with sales on deliverables.

The role requires strong communication, proofreading, and documentation skills, plus the ability to learn product concepts and work collaboratively in a team. Regional travel up to 10% is expected.

Qualifications

• Minimum of 1 year of customer service experience.
• Associate degree or related business experience.
• Strong computer skills and writing abilities.
• Ability to travel regionally up to 10% of the time.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Engage in regional customer support: orders, quotes, RMAs, pricing, contracts.
• Communicate with customers and sales reps on deliverables and issues.
• Complete required customer service process certifications.
• Use company policies to resolve standard problems.
• Assist with customer feedback tracking and satisfaction initiatives.

Skills

Customer service experience

Strong writing

Attention to detail

Team player

Problem solving

Documentation

Communication skills

Learn new skills

Microsoft Office

ERP or CRM tools

Education

Associate degree or related business experience

Tools

ERP software

CRM tools

Job description

SEL Engineering Services in Fairview Heights, IL seeks a Customer Service Representative to support our Sales and Customer Service OEM team. You will provide world-class customer care, handle orders, quotes, RMAs, and pricing, and coordinate with sales on deliverables.

The role requires strong communication, proofreading, and documentation skills, plus the ability to learn product concepts and work collaboratively in a team. Regional travel up to 10% is expected.