Technical Customer Service Specialist (B2B ERP/CRM)

Compunnel, Inc.; Morton Grove (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Compunnel, Inc. is looking for a Technical Customer Service Representative to join our America's Commercial Team in Morton Grove, IL. In this role, you will ensure smooth customer interactions, manage orders, and collaborate with internal departments to address inquiries and issues.

The ideal candidate will have over 3 years of customer service experience, excellent communication skills, and proficiency in CRM systems like SAP or Salesforce. This position requires strong organizational skills and the ability to work independently.

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Proficiency in Microsoft Office and experience in ERP or CRM system.
• Adaptability to a fast-paced environment and strong customer advocacy skills.

Responsibilities

• Receive and accurately process customer orders.
• Address customer inquiries and resolve delivery issues.
• Maintain an accurate customer order database.

Skills

Customer service experience

Communication skills

CRM proficiency

Technical aptitude

Organizational skills

Education

Two years of college or technical schooling

Tools

Microsoft Office

SAP

Salesforce

Job description

Compunnel, Inc. is looking for a Technical Customer Service Representative to join our America's Commercial Team in Morton Grove, IL. In this role, you will ensure smooth customer interactions, manage orders, and collaborate with internal departments to address inquiries and issues.

The ideal candidate will have over 3 years of customer service experience, excellent communication skills, and proficiency in CRM systems like SAP or Salesforce. This position requires strong organizational skills and the ability to work independently.