Technical Client Solutions Lead

Brady Canada; Charlotte, Northern (NC, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Incentive programs

Parental leave

Scholarship program

Employee Resource Groups

Employee Assistance Program

Casual dress code

Matching gifts

Job summary

Brady Corporation in Charlotte, North Carolina is seeking a Technical Client Manager to serve as the primary technical liaison between clients and Brady’s Product Solutions and Services teams. You will ensure tailored technical solutions meet client needs and drive business success while working on-site in our Charlotte location.

The role emphasizes client satisfaction, ongoing technical support, and coordination with engineering, sales, and service to deliver high-quality solutions.

Qualifications

• Proven experience managing technical client relationships and delivering client-focused solutions.
• Ability to translate complex technical information into client-friendly language.
• Experience coordinating with cross-functional teams to deliver solutions.
• Familiarity with CRM tools to track client interactions and project progress.

Responsibilities

• Act as the technical point of contact for clients, translating requirements into actionable technical solutions.
• Collaborate with engineering, sales, and service to ensure seamless delivery of solutions and address client issues promptly.
• Manage client relationships by providing ongoing technical support, conducting regular reviews, and identifying opportunities for solution enhancements.

Skills

Technical client management

CRM knowledge

Cross-functional collaboration

Client relationship management

Education

Bachelor's degree in Engineering/IT

Tools

CRM software

Job description

Brady Corporation in Charlotte, North Carolina is seeking a Technical Client Manager to serve as the primary technical liaison between clients and Brady’s Product Solutions and Services teams. You will ensure tailored technical solutions meet client needs and drive business success while working on-site in our Charlotte location.

The role emphasizes client satisfaction, ongoing technical support, and coordination with engineering, sales, and service to deliver high-quality solutions.