Technical Client Manager

BRADY WORLDWIDE INC; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Parental leave and fertility coverage

ERGs and wellness programs

Matching gifts

Job summary

Brady Corp in Charlotte, North Carolina, seeks a Technical Client Manager to serve as the primary technical liaison between clients and Brady’s Product Solutions and Services teams. This on-site role focuses on delivering tailored technical solutions that meet client needs and drive business success.

You will collaborate with engineering, sales, and service to manage client relationships, provide ongoing technical support, and coordinate with internal teams to ensure high-quality solutions that

Qualifications

• Requires proven experience managing technical client relationships and delivering client-focused technical solutions.
• Bachelor’s degree in Engineering, Information Technology, or related field.
• Strong knowledge of technical product solutions and ability to translate complex technical information for clients.
• Experience coordinating with cross-functional teams to deliver solutions and resolve issues.
• Familiarity with client management tools and CRM software to track interactions and progress.
• PSS is unable to consider applicants requiring sponsorship now or in the future.
• Authorized to work in the United States without current or future sponsorship.

Responsibilities

• Act as the technical point of contact for clients, translating requirements into actionable solutions.
• Collaborate with engineering, sales, and service to ensure seamless delivery and prompt issue resolution.
• Manage client relationships through ongoing technical support, reviews, and identifying enhancement opportunities.

Skills

Client management

Technical liaison

Cross-functional teams

Solution delivery

CRM familiarity

Communication skills

Education

Bachelor’s degree in Engineering, Information Technology, or related field

Tools

CRM software

Job description

Charlotte, North Carolina, United States

What We Need:

As a Technical Client Manager here at Brady Corp, you will serve as the primary technical liaison between clients and Brady Corp’s Product Solutions and Services business, ensuring the delivery of tailored technical solutions that meet client needs and drive business success.

You will work out of our Charlotte, North Carolina location on an On-site work schedule.

In this role, you will impact client satisfaction and retention by providing expert technical guidance, managing client expectations, and coordinating with internal teams to deliver high-quality solutions that support operational excellence and growth within the Product Solutions and Services business.

Applicants must be legally authorized to work in the U.S. without current or future employer-sponsored work authorization.

What You'll Be Doing:

• Act as the technical point of contact for clients, understanding their requirements and translating them into actionable technical solutions.
• Collaborate with cross-functional teams including engineering, sales, and service to ensure seamless delivery of solutions and address client issues promptly.
• Manage client relationships by providing ongoing technical support, conducting regular reviews, and identifying opportunities for solution enhancements.

What You Will Need To Be Successful:

• Proven experience managing technical client relationships and delivering client-focused technical solutions.
• Bachelor’s degree in Engineering, Information Technology, or related field
• Strong knowledge of technical product solutions and the ability to translate complex technical information into client-friendly language.
• Experience working with cross-functional teams to coordinate solution delivery and resolve client issues efficiently.
• Familiarity with client management tools and CRM software to track and manage client interactions and project progress.
• PSS is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position.
• Candidates must be authorized to legally work in the United States without current or future sponsorship requirements.

About Us:

Who we are:
Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com .

Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full-time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Scholarship program for children of Brady employees
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress-for-your-day dress code
• Charitable contributions matched through Brady's Matching Gift program

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