Senior IT Solutions Architect: Customer & Commercial

Brady Corporation; Charlotte (NC); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Match

Paid Time Off

Incentive programs

Parental leave

Education reimbursement

Scholarship program

Employee Resource Groups

Wellness programs

Dress-for-your-day

Matching Gift program

Job summary

Brady Corporation is seeking an IT Customer and Commercial Solutions Architect to define the technical direction for our global customer and commercial application ecosystem. The role bridges business needs and software teams to enable end-to-end digital capabilities for selling and servicing products.

You will lead architecture workshops, design scalable integrations across marketing, CRM, e-commerce, billing, PIM, pricing, and support platforms, and govern major initiatives while coordinating

Qualifications

• Bachelor-level degree in a technical field.
• 5+ years as an Architect/Technical Lead in global commercial settings.
• Deep experience across customer & commercial tech stacks.
• Experience with CRM, e-commerce, marketing automation, billing and MDM tools.
• Proven ability to define architectures, lead workshops, and manage multi-site deliveries.
• Strong communication and problem-solving with vendors and IT teams.

Responsibilities

• Lead architectural design workshops with stakeholders.
• Design end-to-end data flows and integration pipelines.
• Provide technical guidance alongside developers and product owners.
• Map and optimize complex commercial processes.
• Govern integrations and maintain architecture roadmaps & docs.
• Support security, governance, and global standards compliance.
• Ensure reliability, performance, and operations of key platforms.
• Coordinate with vendors and offshore teams on delivery activities.
• Support acquisitions, divestitures, and system transitions.

Skills

Architectural leadership

Solution integration

Technical guidance

Security & compliance

Vendor coordination

Agile/Scrum

Stakeholder management

Communication

Education

Bachelor of Science in CS/Software/Engineering

Tools

Salesforce CRM

SAP CRM

SAP Hybris

Adobe Experience Manager

Marketo

Zuora

Dell Boomi (iPaaS)

NICE CXOne

Zendesk

ServiceNow

Informatica MDM

Dell Boomi

Job description

Brady Corporation is seeking an IT Customer and Commercial Solutions Architect to define the technical direction for our global customer and commercial application ecosystem. The role bridges business needs and software teams to enable end-to-end digital capabilities for selling and servicing products.

You will lead architecture workshops, design scalable integrations across marketing, CRM, e-commerce, billing, PIM, pricing, and support platforms, and govern major initiatives while coordinating