Lead Customer Support Specialist - High-Value Accounts

Brady Corporation

Salt Lake City (UT)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Parental leave

Education reimbursement

Scholarship program for children of Br

Job summary

Brady Corporation is seeking an experienced Customer Service Representative to champion the customer experience for high-value accounts. This role focuses on fast-paced, multi-channel support, complex technical requests, and regulatory compliance.

Lead as a cross-functional coordinator and mentor teammates to uphold Brady's service standards. You will work within Brady's global portfolio, leveraging SAP, Salesforce, and other modern tools to ensure accurate orders, timely responses, and

Qualifications

Minimum of 3 years in high-volume contact center or customer service.
Associate degree in a business-related field or equivalent professional experience.
Excellent organizational skills and ability to convey technical information professionally.

Responsibilities

Advanced Order Administration: validate and process high-volume, multi-channel requests (phone, email, chat).
Compliance Guidance: assist with completing local, state, and federal forms for transactions.
Complex Problem Resolution: investigate root causes of customer friction and advise on billing/credit issues.
Cross-Department Coordination: collaborate with internal teams to resolve technical specs or systemic issues.
Peer Mentorship: train and mentor incoming customer service representatives.