Customer Success Manager — Growth & Retention (Hybrid)

Brady Canada; Charlotte, Northern (NC, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Incentive programs

Family planning benefits

Scholarship program

Employee resource groups

Employee assistance program

Dress-for-your-day

Job summary

Brady Corp in Charlotte, NC, is seeking a Customer Success Manager to build strong customer relationships, ensure satisfaction, and drive adoption of Brady products and services. This hybrid role requires guiding customers, resolving issues, and collaborating with sales, product, and support teams to grow account value.

You will manage customer relationships across the lifecycle, analyze feedback for opportunities, and support proactive engagement to retain and expand key accounts.

Qualifications

• 5+ years in customer success or account management.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Strong CRM and customer lifecycle management knowledge.
• Experience resolving issues and driving satisfaction and retention.
• Must be authorized to work in the United States without sponsorship.

Responsibilities

• Develop and maintain strong customer relationships to ensure success and satisfaction with Brady products and services.
• Serve as the primary point of contact for inquiries, issues, and feedback with timely resolution.
• Collaborate with sales, product, and support teams to drive adoption, retention, and growth.
• Analyze customer data and feedback to identify opportunities for improvement and expansion.

Skills

CRM proficiency

Data analysis

Customer relations

Cross-functional

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Job description

Brady Corp in Charlotte, NC, is seeking a Customer Success Manager to build strong customer relationships, ensure satisfaction, and drive adoption of Brady products and services. This hybrid role requires guiding customers, resolving issues, and collaborating with sales, product, and support teams to grow account value.

You will manage customer relationships across the lifecycle, analyze feedback for opportunities, and support proactive engagement to retain and expand key accounts.