Customer Success Manager

Brady Canada; Charlotte, Northern (NC, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Incentive programs

Family planning benefits

Scholarship program

Employee resource groups

Employee assistance program

Dress-for-your-day

Job summary

Brady Corp in Charlotte, NC, is seeking a Customer Success Manager to build strong customer relationships, ensure satisfaction, and drive adoption of Brady products and services. This hybrid role requires guiding customers, resolving issues, and collaborating with sales, product, and support teams to grow account value.

You will manage customer relationships across the lifecycle, analyze feedback for opportunities, and support proactive engagement to retain and expand key accounts.

Qualifications

• 5+ years in customer success or account management.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Strong CRM and customer lifecycle management knowledge.
• Experience resolving issues and driving satisfaction and retention.
• Must be authorized to work in the United States without sponsorship.

Responsibilities

• Develop and maintain strong customer relationships to ensure success and satisfaction with Brady products and services.
• Serve as the primary point of contact for inquiries, issues, and feedback with timely resolution.
• Collaborate with sales, product, and support teams to drive adoption, retention, and growth.
• Analyze customer data and feedback to identify opportunities for improvement and expansion.

Skills

CRM proficiency

Data analysis

Customer relations

Cross-functional

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Job description

Charlotte, North Carolina, United States

What We Need:

As a Customer Success Manager here at Brady Corp, you will be responsible for ensuring customer satisfaction and retention by managing customer relationships and delivering value through our products and services. You will work closely with customers to understand their needs, resolve issues, and drive adoption and growth, contributing to long-term business success.

You will work out of our Charlotte, NC location on a hybrid work schedule.

In this role, you will impact Brady Corp by enhancing customer loyalty and driving revenue growth through proactive engagement and support. Your efforts will position Brady Corp as a trusted partner and help maintain strong, lasting customer relationships in a competitive market.

Applicants must be legally authorized to work in the U.S. without current or future employer-sponsored work authorization.

What You'll Be Doing:

• Develop and maintain strong relationships with customers to ensure their success and satisfaction with Honeywell products and services
• Act as the primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution
• Collaborate with sales, product, and support teams to drive customer adoption, retention, and growth
• Analyze customer data and feedback to identify opportunities for improvement and expansion

What You Will Need To Be Successful:

• Minimum of 5 years of experience in customer success or account management roles
• Bachelor's degree in Business Administration, Marketing, or a related field
• Strong knowledge of customer relationship management and customer lifecycle management
• Proficiency with CRM software and data analysis tools to monitor customer health and identify growth opportunities
• Experience in resolving customer issues and driving customer satisfaction and retention
• PSS is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position. Candidates must be authorized to legally work in the United States without current or future sponsorship requirements.

About Us:

Who we are:
Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com .

Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full-time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Scholarship program for children of Brady employees
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress-for-your-day dress code
• Charitable contributions matched through Brady's Matching Gift program

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