Technical Call Center Specialist for Customer Support

ServiceSource Inc; Fort Knox (KY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Disability & Life insurance

403(b) Retirement plan

Tax-advantaged accounts (FSA/HSA)

Employee Assistance Program

Paid time off

Job summary

ServiceSource Inc. is seeking a customer service associate at Fort Knox, KY, to identify and resolve issues with precision while promoting customer satisfaction. The role emphasizes quality service, privacy protection, and adherence to established guidelines.

The position requires learning military concepts, strong verbal communication, and the ability to multi-task in a structured, fast-paced environment, with basic Microsoft Office skills and a focus on accurate data recording.

Qualifications

• Must learn military concepts and procedures.
• Proficient in verbal communication to facilitate clear information exchanges.
• Exhibit excellent customer service skills.
• Ability to multi-task in a fast-paced, structured environment.
• Basic knowledge of Microsoft Office Suite products.

Responsibilities

• Identify and resolve issues and provide technical expertise with high accuracy.
• Promote customer satisfaction and ensure quality service.
• Complete assignments thoroughly within guidelines to drive business results.
• Protect privacy and use proper research and analytical tools.

Skills

Verbal communication

Customer service

Multi-tasking

MS Office

Computer typing

Education

High school diploma or GED

Job description

ServiceSource Inc. is seeking a customer service associate at Fort Knox, KY, to identify and resolve issues with precision while promoting customer satisfaction. The role emphasizes quality service, privacy protection, and adherence to established guidelines.

The position requires learning military concepts, strong verbal communication, and the ability to multi-task in a structured, fast-paced environment, with basic Microsoft Office skills and a focus on accurate data recording.