Government Call Center Specialist

Remote Jobs; Knoxville (TN); In loco; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

TechOp Solutions seeks experienced Call Center Representatives to support a government client, delivering excellent customer service with professionalism and discretion. You will answer and route calls, document details, and work across multiple systems in a fast-paced environment.

You will need strong communication, the ability to multitask while inputting data, and the judgment to handle sensitive information. A government background check is required, with on-site duties in Knoxville, TN.

Competenze

• 3+ years of call center experience.
• High school diploma or equivalent.
• Ability to multitask while inputting data.
• Strong written and verbal communication.
• Work independently with minimal supervision.
• Proficiency with Microsoft 365, especially Word for reports.
• Experience with telephony systems, CRMs, and Office.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Mansioni

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escal calls appropriately
• Other duties, as assigned

Conoscenze

Call center experience

Multitasking

Communication skills

Independent work

Data entry

Handling sensitive information

Background check readiness

Formazione

High school diploma or equivalent

Strumenti

Microsoft 365

Microsoft Word

CRM systems

Telephony systems

Descrizione del lavoro

TechOp Solutions seeks experienced Call Center Representatives to support a government client, delivering excellent customer service with professionalism and discretion. You will answer and route calls, document details, and work across multiple systems in a fast-paced environment.

You will need strong communication, the ability to multitask while inputting data, and the judgment to handle sensitive information. A government background check is required, with on-site duties in Knoxville, TN.