Customer Support Specialist - Data & Call Center Expert

null; Frankfort (KY); On-site; USD 22,041 - 35,817; Full time

Job summary

ASM Research is seeking a Customer Service Representative in Kentucky (Frankfort) to handle inbound/outbound calls, email, and web chat, delivering routine services and ensuring SLA adherence.

The role emphasizes accurate data entry, case logging, and collaboration with the Customer Service team to resolve processing issues and confirm status of transactions; requires high school diploma and 0–2 years experience.

Qualifications

• High School Diploma or GED required.
• 0-2 years of call center experience.
• 0-2 years of customer service or public relations experience.

Responsibilities

• Assist customers with origination and disbursement transactions and related processing.
• Resolve processing issues and assist with award origination.
• Support inbound/outbound calls, email, and web chat to resolve batch edits and missing documents.
• Log cases and update the customer desktop with communications.
• Analyze COD borrower data integrity and research processing status.
• Ensure work complies with program guidelines and policy requirements.

Skills

Call center experience

Customer service

Written communication

Verbal communication

Active listening

Attention to detail

Education

High School Diploma or GED

Job description

ASM Research is seeking a Customer Service Representative in Kentucky (Frankfort) to handle inbound/outbound calls, email, and web chat, delivering routine services and ensuring SLA adherence.

The role emphasizes accurate data entry, case logging, and collaboration with the Customer Service team to resolve processing issues and confirm status of transactions; requires high school diploma and 0–2 years experience.