Telecom & IT Service Desk Clerk

People Technology And Processes; Fort Knox (KY); On-site; USD 62,000 - 65,000; Full time

Job summary

TEAM PTP in Fort Knox, KY seeks a TMS Clerk to manage telecom assets, tickets, and inventory. You will handle helpdesk tasks, process change requests, and maintain accurate data across TMS/AESMP platforms while coordinating with vendors and end users.

Responsibilities include inventory tracking, reporting, and ensuring timely updates to service records in a DoD environment. A strong eye for detail and proficiency with Excel and telecom tools are essential.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in telecom admin, help desk or data entry roles.
• Proficiency with Microsoft Office and telecom systems.

Responsibilities

• Maintain supply records and documentation in automated systems.
• Requisition, receive, store, and issue supplies and equipment.
• Track orders, manage inventory, and reconcile discrepancies.
• Provide Telephone Helpdesk service from 0700-1600, five days a week.
• Process ITSM/AESMP tickets and manage TMS-related work orders.
• Coordinate with vendors and customers to fulfill requests.
• Generate reports and maintain telecom service records.

Skills

Telecom administration

Data entry

MS Excel

MS Outlook

MS Word

Attention to detail

Customer service

Education

High school diploma

Associate degree (preferred)

Tools

TMS OS v5.3.4

AESMP / AESD

GCSS-Army / DPAS (advantage)

Job description

TEAM PTP in Fort Knox, KY seeks a TMS Clerk to manage telecom assets, tickets, and inventory. You will handle helpdesk tasks, process change requests, and maintain accurate data across TMS/AESMP platforms while coordinating with vendors and end users.

Responsibilities include inventory tracking, reporting, and ensuring timely updates to service records in a DoD environment. A strong eye for detail and proficiency with Excel and telecom tools are essential.