Senior Customer Service Specialist - 6-Month Contract

Aespatech; Park City (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Aespatech is seeking a Customer Service Representative located in Louisville, KY. This role is essential for interacting with customers and resolving their inquiries and complaints effectively. The ideal candidate will hold a Bachelor's degree and have 5-7 years of relevant customer service experience.

The position requires strong verbal and written communication skills, attention to detail, and the ability to work independently. Aespatech values confidentiality and adheres to EEO guidelines regarding personal information.

Qualifications

• Bachelor's Degree is a must.
• 5-7 years of customer service related experience required.

Responsibilities

• Resolve customers' service or billing complaints.
• Contact customers to respond to inquiries.
• Refer unresolved customer grievances to designated departments.
• Keep records of customer interactions and transactions.
• Obtain and examine relevant information to assess complaints.
• Solicit sale of new or additional services or products.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Ability to work independently

Ability to accurately document information

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Aespatech is seeking a Customer Service Representative located in Louisville, KY. This role is essential for interacting with customers and resolving their inquiries and complaints effectively. The ideal candidate will hold a Bachelor's degree and have 5-7 years of relevant customer service experience.

The position requires strong verbal and written communication skills, attention to detail, and the ability to work independently. Aespatech values confidentiality and adheres to EEO guidelines regarding personal information.