Secret-Cleared Desktop Support Pro - IT & VDI

People Technology And Processes; Fort Knox (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

People Technology And Processes is seeking a Desktop Support Technician at Fort Knox, KY. The role provides end‑user IT support, hardware/software troubleshooting, and DoD policy compliance for secure environments.

Responsibilities include managing AD, VDI, remote access, and ticketing with AESMP/ITSM, plus software deployment and patching. A SECRET clearance is required and Windows/Office expertise is essential.

Qualifications

• High school diploma required.
• CompTIA Security+ CE or equivalent IAT Level II certification required.
• 2+ years of desktop support or system support experience in an enterprise IT environment.

Responsibilities

• Provide end‑user support for Microsoft Outlook, hardware devices, and remote access systems.
• Support administration of VDI and troubleshoot client systems.
• Maintain DoD security posture per STIGs and RMF requirements.
• Respond to AESMP/ITSM tickets and track resolutions.
• Assist with software deployment, patching, and licensing.

Skills

Windows OS

Active Directory

VDI

PowerShell

Hardware diagnostics

TMS

Education

High school diploma

Valid Driver’s License

CompTIA Security+ CE or equivalent IAT Level II

Tools

AESMP/ITSM

VMware/Hyper‑V/vCenter

VTC systems

Job description

People Technology And Processes is seeking a Desktop Support Technician at Fort Knox, KY. The role provides end‑user IT support, hardware/software troubleshooting, and DoD policy compliance for secure environments.

Responsibilities include managing AD, VDI, remote access, and ticketing with AESMP/ITSM, plus software deployment and patching. A SECRET clearance is required and Windows/Office expertise is essential.