HR Customer Care Specialist – Army & Veterans (Onsite)

Inspiritec; Fort Knox (KY); On-site; USD 20,000 - 29,000; Full time

Job summary

Inspiritec, Inc. seeks an ASC Customer Care Representative for Fort Knox onsite to assist soldiers, veterans, retirees, and families with HR inquiries and records in a fast-paced environment.

You will handle requests for CRSC/TSGLI, retirement packets, and ADPAAS data, using MS Office tools and phone systems. Strong communication and confidentiality are essential; Army HR familiarity is a plus. Shift details available onsite.

Qualifications

• Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers.
• Ability to follow protocol and to apply sensitivity and discretion in handling confidential information.
• Multitasking and ability to work in a team setting.

Responsibilities

• Assist soldiers, veterans, retirees and Army family with HR issues and guidance.
• Receive inquiries via telephone, email, or hard copy for records and CRSC/TSGLI, retirement packet, and ADPAAS information.
• Record information in computer systems for accountability and tracking.
• Respond to inquiries in English; bilingual skills are a plus.
• Maintain professional conduct in crisis situations and with difficult callers.

Skills

Oral and written communication

Customer service

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Inspiritec, Inc. seeks an ASC Customer Care Representative for Fort Knox onsite to assist soldiers, veterans, retirees, and families with HR inquiries and records in a fast-paced environment.

You will handle requests for CRSC/TSGLI, retirement packets, and ADPAAS data, using MS Office tools and phone systems. Strong communication and confidentiality are essential; Army HR familiarity is a plus. Shift details available onsite.