Technical Analyst I - Legal & Compliance Tech

Lennar Corporation; Irvine (CA); On-site; USD 73,000 - 98,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Education assistance

Adoption assistance

Vacation time

Home purchase discounts

Referral bonus program

Job summary

Lennar is hiring a Technical Analyst I for our Legal & Compliance Technology team in Irvine. You will provide Tier 2/3 support for Legal Tracker, iManage, Diligent Entities, and NAVEX EthicsPoint, manage ServiceNow requests, and maintain data governance across confidential legal data.

You will coordinate projects, support on-boarding and new system rollouts, and collaborate with vendors to implement enhancements. A strong process mindset and knowledge of Power BI is a plus.

Qualifications

• Bachelor's degree with at least three years of relevant experience, or five or more years of comparable experience supporting an in-house legal department.
• Familiarity with legal technology applications such as Thomson Reuters Legal Tracker, iManage, Diligent Entities, NAVEX EthicsPoint, or similar platforms.
• Experience with legal or HR reporting and the management of highly sensitive and confidential data is required.
• Experience in technical product management, application administration, or application ownership is highly desirable.
• Strong organizational skills and attention to detail, with a demonstrated ability to manage recurring, deadline-driven responsibilities accurately.
• Experience coordinating projects, including tracking tasks, managing timelines, and communicating status updates, is preferred.
• Proficiency in Microsoft Office 365, particularly Excel, and ServiceNow.
• Experience with reporting and data visualization tools such as Power BI or Cognos is preferred; familiarity with GitHub is a plus.
• Working knowledge of Agile methodologies.
• Familiarity with AI capabilities and emerging technologies is preferred; experience with Claude Code or AWS AgentCore is a plus.
• No formal certifications are required. Relevant certifications such as ITIL, PMP, or Thomson Reuters Legal Tracker Professional Administrator are a plus.

Responsibilities

• Provide Tier 2 and Tier 3 functional and technical support for the Legal Solutions application suite, including Thomson Reuters Legal Tracker, iManage, Diligent Entities, and NAVEX EthicsPoint.
• Manage and resolve service requests submitted through ServiceNow and established support channels, providing guidance and assistance to end users.
• Perform recurring application administration and data maintenance activities, including user access updates, document cleanup in accordance with records retention and legal hold requirements, and scheduled data loads.
• Support legal reporting and governance of sensitive Legal department data, including the preparation and delivery of recurring reports and data files to internal business partners and external vendors.
• Assist with application enhancements, configuration changes, and customizations to support evolving business requirements.
• Coordinate and validate application changes in partnership with Legal, IT, and external vendors.
• Support application onboarding for new Legal associates and the rollout of new systems and functionality.
• Collaborate with software vendors to evaluate solutions, troubleshoot issues, and address business needs.
• Translate business and project requirements into actionable tasks, asking clarifying questions to ensure deliverables align with objectives and stakeholder expectations.
• Coordinate day-to-day project activities for Legal and Compliance Technology initiatives, including timelines, task tracking, action items, risks, and status communications.
• Schedule and facilitate working sessions, application testing, user acceptance testing (UAT), defect tracking, and follow-up with stakeholders through resolution.
• Contribute to the development of short- and long-term operational roadmaps by identifying opportunities for enhancements and future projects.
• Identify and support process improvements and scalable solutions across department systems, technologies, and controls, including opportunities to automate manual and repeatable tasks.
• Support the testing, implementation, rollout, and post-release maintenance of new legal workflows, applications, and technology solutions.
• Develop and deliver end-user training on application functionality, best practices, and established workflows.
• Create and maintain application documentation, process runbooks, and standard operating procedures (SOPs) to promote consistency, knowledge sharing, and self-service support.
• Cross-train team members and provide backup support for recurring operational processes to ensure business continuity.

Job description

Lennar is hiring a Technical Analyst I for our Legal & Compliance Technology team in Irvine. You will provide Tier 2/3 support for Legal Tracker, iManage, Diligent Entities, and NAVEX EthicsPoint, manage ServiceNow requests, and maintain data governance across confidential legal data.

You will coordinate projects, support on-boarding and new system rollouts, and collaborate with vendors to implement enhancements. A strong process mindset and knowledge of Power BI is a plus.