Technical Ambassador – Coffee Vending Machines

5th HQ; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

5th HQ seeks a Technical Ambassador to support Coffee Vending Machines on the East Coast. You will work with clients post-sale, guide technicians, demonstrate equipment, and promote product enhancements.

Ideal candidates have 3+ years in coffee equipment, strong troubleshooting and mechanical aptitude, and excellent communication. Proficiency in MS Office and CRM like Salesforce is valued; a technical degree or cert is preferred, plus Spanish a plus.

Qualifications

• Minimum 3 years' relevant experience with coffee vending machines or similar equipment.
• Customer service experience is advantageous.
• Spanish language skills are a plus.

Responsibilities

• Proactively follow up with clients post-sale to ensure satisfaction and address concerns.
• Provide high-level guidance to field technicians and assist with complex issues.
• Demonstrate equipment operation and advise on achieving optimal performance.
• Document procedures and maintain service records; report sales activity and account status.
• Present new products to existing clients and identify upselling opportunities.
• Adhere to company procedures and quality standards.
• Build and nurture positive relationships with customers.

Skills

Coffee vending machines

Troubleshooting

Mechanical aptitude

Communication skills

Reading blueprints

Time management

Independent work

Education

Bachelor's degree or technical certification

Tools

MS Office

Salesforce

Job description

JOB DESCRIPTION

Title: Technical Ambassador - Coffee Vending Machines (East Coast)

Purpose:

As a Technical Ambassador for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.

Duties and Responsibilities:

• Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
• Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
• Demonstrate equipment operation and advise customers on achieving optimal performance.
• Document procedures, maintain detailed service records, and report on sales activities and account statuses.
• Present new products and services to existing clients, identifying opportunities for upselling.
• Adhere to company procedures and protocols, ensuring compliance with quality standards.
• Build and nurture positive relationships with customers to foster trust and loyalty.

Required Skills and Knowledge:

• Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
• Customer service experience is advantageous.
• Strong troubleshooting skills and technical aptitude.
• Excellent mechanical aptitude and attention to detail.
• Clear and effective communication skills, both verbal and written.
• Proficiency in reading technical diagrams and blueprints.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
• Bachelor’s degree or equivalent technical certification preferred.
• Spanish language proficiency is a plus.