Equipment Technical

5th HQ; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

5th HQ is seeking a motivated Equipment/Technical specialist for Coffee Vending Machines (East Coast) to support clients across the region. You will provide high-level technical support, demonstrate equipment operation, and guide technicians to resolve complex issues.

This role emphasizes proactive follow-up, relationship building, and upselling opportunities while adhering to company procedures and quality standards.

Qualifications

• Minimum 3 years’ experience with coffee vending machines or similar equipment.
• Strong troubleshooting and technical aptitude.
• Clear verbal and written communication; ability to read diagrams/blueprints.
• Spanish proficiency is a plus.

Responsibilities

• Proactively follow up with clients post-sale to ensure satisfaction.
• Provide high-level guidance to field technicians and assist with complex issues.
• Demonstrate equipment operation and advise on optimal performance.
• Document procedures, keep service records, and report on sales activities.
• Present new products and services to clients and identify upsell opportunities.
• Adhere to company procedures and quality standards.
• Build and nurture positive relationships with customers.

Skills

Troubleshooting

Mechanical aptitude

Communication skills

Time management

Reading diagrams

Spanish language

Customer service

Education

Bachelor’s degree or equivalent technical certification

Tools

Salesforce CRM

MS Office

Job description

JOB DESCRIPTION

Title: Equipment/Technical – Coffee Vending Machines (East Coast)

Purpose:As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.

Duties and Responsibilities:

• Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
• Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
• Demonstrate equipment operation and advise customers on achieving optimal performance.
• Document procedures, maintain detailed service records, and report on sales activities and account statuses.
• Present new products and services to existing clients, identifying opportunities for upselling.
• Adhere to company procedures and protocols, ensuring compliance with quality standards.
• Build and nurture positive relationships with customers to foster trust and loyalty.

Required Skills and Knowledge:

• Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
• Customer service experience is advantageous.
• Strong troubleshooting skills and technical aptitude.
• Excellent mechanical aptitude and attention to detail.
• Clear and effective communication skills, both verbal and written.
• Proficiency in reading technical diagrams and blueprints.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
• Bachelor’s degree or equivalent technical certification preferred.
• Spanish language proficiency is a plus.