Technical Ambassador – Coffee Vending Machines

5th HQ; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

5th HQ is seeking a Technical Ambassador for Coffee Vending Machines (East Coast) to ensure client satisfaction and strengthen relationships across the Eastern region. You will guide technicians, troubleshoot issues, demonstrate equipment, and drive product enhancements.

The role emphasizes independence, strong communication, and ability to read technical diagrams. A technical degree or certification is preferred, and Spanish skills are a plus.

Qualifications

• 3+ years of experience with coffee vending machines or similar technical equipment
• Bachelor's degree or equivalent technical certification preferred
• Spanish language skills are a plus
• Strong communication, problem-solving, and customer service orientation

Responsibilities

• Proactively follow up with clients post-sale to ensure satisfaction and address concerns.
• Provide high-level guidance and support to field technicians on complex equipment issues.
• Demonstrate equipment operation and advise customers on achieving optimal performance.
• Document procedures and maintain service records; report on sales activities and account statuses.
• Present new products and services to existing clients and identify upsell opportunities.
• Adhere to company procedures and quality standards.
• Build and nurture positive relationships with customers to foster trust and loyalty.

Skills

Coffee vending machines

Troubleshooting

Mechanical aptitude

Communication

Reading diagrams

Time management

MS Office

Spanish language

Education

Bachelor's degree or equivalent technical certification

Tools

Salesforce

Job description

JOB DESCRIPTION

Title:Technical Ambassador - Coffee Vending Machines (East Coast)

Purpose

As a Technical Ambassador for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.

Duties and Responsibilities

• Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
• Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
• Demonstrate equipment operation and advise customers on achieving optimal performance.
• Document procedures, maintain detailed service records, and report on sales activities and account statuses.
• Present new products and services to existing clients, identifying opportunities for upselling.
• Adhere to company procedures and protocols, ensuring compliance with quality standards.
• Build and nurture positive relationships with customers to foster trust and loyalty.

Required Skills and Knowledge

• Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
• Customer service experience is advantageous.
• Strong troubleshooting skills and technical aptitude.
• Excellent mechanical aptitude and attention to detail.
• Clear and effective communication skills, both verbal and written.
• Proficiency in reading technical diagrams and blueprints.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
• Bachelor's degree or equivalent technical certification preferred.
• Spanish language proficiency is a plus.