Coffee Vending Machine Technician

5th HQ; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

5th HQ is seeking a Coffee Vending Machine Technician to service West Coast clients and build trusting relationships with both existing and prospective customers. You will diagnose and repair coffee equipment, demonstrate use and optimal performance, present new products, and document service reports in the field.

Strong mechanical aptitude, ability to read blueprints and diagrams, and excellent communication are essential to exceed customer expectations while traveling within the Western

Qualifications

• Proven experience as Coffee Vending Machine Technician.
• Experience in customer service is a plus.
• Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.
• Great mechanical aptitude and attention to detail.
• Excellent communication, interpersonal and diagnostic skills.
• Must be able to read blueprints and diagrams.
• Ability to work independently without much supervision and effectively manage time.
• Ability to multitask.
• Teamwork and motivational skills.
• Spanish is a plus.

Responsibilities

• Follow up regularly after closing a sale to ensure client satisfaction or when needed.
• Respond promptly to customer technical queries and concerns to find solutions and defuse tension.
• Respond quickly to customer problems.
• Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.
• Demonstrate how to use the equipment and achieve optimal performance of the equipment.
• Explain issues with equipment and repairs to customers.
• Follow all company’s filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.
• Build and develop positive relationships with customers.
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues.

Skills

Coffee Vending Machine technician

Troubleshooting

Mechanical aptitude

Communication skills

Reading blueprints/diagrams

Time management

Multitasking

Sales/product presentation

MS Office

Salesforce familiarity

Spanish language

Education

Bachelor’s degree

Tools

MS Office

Salesforce familiarity

Job description

TITTLE:

Coffee Vending Machine Technician West Coast

PURPOSE:

A Coffee Vending Machine Technician is responsible for ensuring the satisfaction of the clients and the development of a trusting relationship with existing clients and prospective clients. Technician will help clients, present new products, optimal performance, diagnosing and or preventing problems, how to repair, and maintain equipment, following company procedures in the assigned area (Western territories).

DUTIES AND RESPONSIBILITIES

• Follow up regularly after closing a sale to ensure client satisfaction or when needed.


• Respond promptly to customer technical queries and concerns to find solutions and defuse tension.


• Respond quickly to customer problems.


• Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.


• Demonstrate how to use the equipment and achieve optimal performance of the equipment.


• Explain issues with equipment and repairs to customers.


• Follow all company’s filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.


• Build and develop positive relationships with customers.


• Present new or additional products and services to existing customers


• Send reports on sales activity, accounts status and possible issues.

REQUIRED SKILLS AND KNOWLEDGE

• Proven experience as Coffee Vending Machine Technician.


• Experience in customer service is a plus.


• Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.


• Great mechanical aptitude and attention to detail.


• Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.


• Must be able to read blueprints and diagrams.


• Ability to work independently without much supervision and effectively manage time.


• Ability to multitask.


• Teamwork and motivational skills.


• Proficient in MS Office; familiarity with Salesforce or similar.


• Bachelor’s degree and/ or Minimum of 3 years’ experience as Coffee Vending Machine Technician.


• Spanish is a plus.