Coffee Vending Machine Technician

5th HQ; San Jose (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

5th HQ is seeking a Coffee Vending Machine Technician for West Coast coverage. You will support clients, diagnose issues, maintain equipment and present new products, ensuring optimal performance.

This role requires experience in vending tech, strong troubleshooting ability, and the desire to build trusted relationships across Western territories.

Qualifications

• Proven experience as Coffee Vending Machine Technician.
• Experience in customer service is a plus.
• Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.
• Great mechanical aptitude and attention to detail.
• Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.
• Must be able to read blueprints and diagrams.
• Ability to work independently without much supervision and effectively manage time.
• Ability to multitask.
• Teamwork and motivational skills.
• Proficient in MS Office; familiarity with Salesforce or similar.
• Bachelor’s degree and/ or Minimum of 3 years’ experience as Coffee Vending Machine Technician.
• Spanish is a plus.

Responsibilities

• Follow up regularly after closing a sale to ensure client satisfaction.
• Respond promptly to customer technical queries and concerns to find solutions and defuse tension.
• Respond quickly to customer problems.
• Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.
• Demonstrate how to use the equipment and achieve optimal performance of the equipment.
• Explain issues with equipment and repairs to customers.
• Follow all company’s filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.
• Build and develop positive relationships with customers.
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues.

Skills

Troubleshooting & diagnostics

Customer service experience

Mechanical aptitude

Communication & interpersonal skills

Reading blueprints/diagrams

Time management

Multitasking

Teamwork & motivation

MS Office proficiency

Salesforce familiarity

Education

Bachelor’s degree

Tools

Salesforce

MS Office

Job description

TITTLE:

Coffee Vending Machine Technician West Coast

PURPOSE:

A Coffee Vending Machine Technician is responsible for ensuring the satisfaction of the clients and the development of a trusting relationship with existing clients and prospective clients. Technician will help clients, present new products, optimal performance, diagnosing and or preventing problems, how to repair, and maintain equipment, following company procedures in the assigned area (Western territories).

DUTIES AND RESPONSIBILITIES

• Follow up regularly after closing a sale to ensure client satisfaction or when needed.


• Respond promptly to customer technical queries and concerns to find solutions and defuse tension.


• Respond quickly to customer problems.


• Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.


• Demonstrate how to use the equipment and achieve optimal performance of the equipment.


• Explain issues with equipment and repairs to customers.


• Follow all company’s filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.


• Build and develop positive relationships with customers.


• Present new or additional products and services to existing customers


• Send reports on sales activity, accounts status and possible issues.

REQUIRED SKILLS AND KNOWLEDGE

• Proven experience as Coffee Vending Machine Technician.


• Experience in customer service is a plus.


• Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.


• Great mechanical aptitude and attention to detail.


• Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.


• Must be able to read blueprints and diagrams.


• Ability to work independently without much supervision and effectively manage time.


• Ability to multitask.


• Teamwork and motivational skills.


• Proficient in MS Office; familiarity with Salesforce or similar.


• Bachelor’s degree and/ or Minimum of 3 years’ experience as Coffee Vending Machine Technician.


• Spanish is a plus.