Technical Ambassador – Coffee Vending Machines

5th HQ; Durham (NC); On-site; USD 68,000 - 97,000; Full time

Job summary

5th HQ in Durham, NC is seeking a Technical Ambassador for Coffee Vending Machines on the East Coast. You will provide high-level technical support, guide field technicians, and demonstrate equipment operation to maximize performance.

The role requires at least 3 years of experience with coffee vending or similar equipment, strong troubleshooting, attention to detail, and solid communication. Spanish is a plus; proficiency with Salesforce or similar CRM is beneficial.

Qualifications

• Proven experience with coffee vending machines or similar technical equipment (min 3 years).
• Strong troubleshooting skills and technical aptitude.
• Excellent mechanical aptitude and attention to detail.
• Clear written and verbal communication.
• Ability to read technical diagrams/blueprints.
• Independent time management and task prioritisation.
• Bachelor’s degree or equivalent technical certification preferred.

Responsibilities

• Proactively follow up with clients post-sale to ensure satisfaction and address concerns.
• Provide high-level guidance and support to field technicians for complex issues.
• Demonstrate equipment operation and advise on optimal performance.
• Document procedures, maintain service records, and report sales activity.
• Present new products and services to clients and identify upsell opportunities.
• Adhere to company procedures and quality standards.
• Build and nurture positive customer relationships.

Skills

Coffee vending machines experience

Troubleshooting skills

Mechanical aptitude

Communication skills

Reading diagrams/blueprints

Independent work

MS Office

Salesforce or CRM familiarity

Spanish language (plus)

Education

Bachelor’s degree or technical certification

Tools

MS Office

Salesforce

Job description

JOB DESCRIPTION

Title: Technical Ambassador - Coffee Vending Machines (East Coast)

Purpose:

As a Technical Ambassador for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.

Duties and Responsibilities:

• Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
• Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
• Demonstrate equipment operation and advise customers on achieving optimal performance.
• Document procedures, maintain detailed service records, and report on sales activities and account statuses.
• Present new products and services to existing clients, identifying opportunities for upselling.
• Adhere to company procedures and protocols, ensuring compliance with quality standards.
• Build and nurture positive relationships with customers to foster trust and loyalty.

Required Skills and Knowledge:

• Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
• Customer service experience is advantageous.
• Strong troubleshooting skills and technical aptitude.
• Excellent mechanical aptitude and attention to detail.
• Clear and effective communication skills, both verbal and written.
• Proficiency in reading technical diagrams and blueprints.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
• Bachelor’s degree or equivalent technical certification preferred.
• Spanish language proficiency is a plus.