Technical Account Specialist (TAS)

Solenis LLC; Virginia Beach (VA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Account Specialist to manage customer relationships and ensure satisfaction with cleaning solutions. This remote position involves installing and maintaining chemical dispensing equipment while providing exceptional service to clients in the hospitality and food service sectors. The ideal candidate will have a strong background in field service, mechanical problem-solving, and effective communication skills. Join a company that values its people and offers opportunities for professional growth in a dynamic environment focused on sustainability and innovation.

Benefits

Comprehensive Medical Benefits

Dental and Vision Coverage

401(k) Plan

Paid Time Off

Learning and Development Opportunities

Robust Company Culture

Qualifications

• 1+ years of field service experience in industrial equipment maintenance.
• Strong communication and interpersonal skills are essential for customer relations.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage customer relationships and ensure satisfaction with cleaning programs.
• Install and maintain chemical dispensing platforms and dish machines.
• Conduct routine visits and resolve technical issues promptly.

Skills

Field Service Experience

Mechanical Problem Solving

Customer Relationship Management

Communication Skills

Attention to Detail

Time Management

Plumbing Skills

Electrical Skills

Power Tool Use

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Salesforce

Microsoft Excel

Microsoft Word

Job description

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized four years in a row. For more information about Solenis, please visit www.solenis.com.

Position Summary

The Technical Account Specialist (TAS) manages Diversey's businesses within their assigned territory. The TAS surveys, installs, maintains, and/or repairs chemical dispensing platforms and leased dish machines at customer sites. This individual is responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. Building and maintaining strong customer relationships is essential. The role involves using emerging electronic technology for communication, reporting, and auditing. This is a remote position.

Responsibilities

1. Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
2. Establish excellent relationships at all customer organization levels (end users, supervisors, managers).
3. Adhere to policies, procedures, and better working practices raised by the EHS department to ensure a secure environment.
4. Install equipment following Standard Operating Procedures.
5. Conduct routine visits, diagnose, and resolve technical problems or conditions.
6. Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
7. Check inventory to ensure customers have the minimum supplies needed on-site, manage purchasing orders, and ensure program compliance.
8. Serve as the voice of the customer by recapping focus areas, following up on issues, and capturing customer satisfaction.
9. Manage inventory levels in company vehicle and storage units.
10. Complete administrative duties such as timesheets, follow-up on equipment/parts orders, document consumption, and review weekly visit plans with your manager.
11. Complete paid annual training and mandatory safety training.

Required Qualifications

• High School diploma or equivalent.
• At least 1 year of field service experience (industrial equipment maintenance/mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
• Availability to support business needs during evenings, nights, weekends, and holidays.
• Computer skills including Email, Excel, Word.
• Valid US Driver's License with a good driving record and ability to drive for extended periods.
• Physical ability to move objects up to 40 lbs and perform precise work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing and electrical skills.
• Professional attitude, self-motivated, and organized.
• Strong attention to detail, time management, communication, decision-making, and interpersonal skills.
• Ability to work cross-functionally to achieve company goals.

Preferred Qualifications

• Experience with Salesforce (FSL).

What We Offer

• Comprehensive benefits including medical, dental, vision, and 401(k).
• Paid Time Off.
• Learning and development opportunities.
• Robust company culture.

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We recognize that candidates may not meet every qualification. If your experience is somewhat different but you believe you can add value, we encourage you to apply.

At Solenis, our greatest asset is our people. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Join our team if you're interested in solving complex challenges in a dynamic environment.

Solenis is an Equal Opportunity Employer, including minorities, women, veterans, and disabled individuals. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

If you need assistance applying, please contact Solenis Talent Acquisition at [e-mail].