Technical Account Specialist (TAS)

Diversey; Virginia (MN); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Technical Account Specialist to manage and enhance customer relationships while ensuring the effective installation and maintenance of chemical dispensing platforms. This remote role requires a proactive individual with field service experience and strong problem-solving skills. The successful candidate will engage with clients across various sectors, ensuring their cleaning and sanitation needs are met. With a commitment to professional growth and a comprehensive benefits package, this position offers an exciting opportunity to contribute to a dynamic team and make a significant impact in the field.

Benefits

Comprehensive Benefits Package

401(k)

Paid Time Off

Learning and Development Opportunities

Robust Company Culture

Qualifications

• 1+ years of field service experience or sales in cleaning solutions.
• Must possess a valid US Driver’s License and have a good driving record.

Responsibilities

• Manage customer relationships and ensure outstanding service.
• Install and maintain chemical dispensing platforms and dish machines.

Skills

Field Service Experience

Mechanical Problem Solving

Customer Relationship Management

Time Management

Communication Skills

Attention to Detail

Education

High School Diploma

Tools

Salesforce

Computer Technology (Email, Excel, Word)

Power Tools

Job description

Join to apply for the Technical Account Specialist (TAS) role at Diversey.

Position Summary

The Technical Account Specialist (TAS) manages Diversey’s businesses within their assigned territory. The TAS will survey, install, maintain, and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The TAS must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a remote position.

Responsibilities

1. Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
2. Establish excellent relationships at all customer organization levels (end users/supervisors/managers).
3. Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
4. Install equipment following Standard Operating Procedures.
5. Conduct routine visits. Diagnose and resolve technical problems and/or conditions.
6. Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
7. Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
8. Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction.
9. Manage adequate inventory levels in company vehicle and storage units.
10. Execute administrative duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
11. Complete paid annual training program and mandatory safety training.

Minimum Qualifications

• High School diploma or equivalent required.
• 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
• Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
• Computer technology experience – Email, Excel, Word.
• Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
• Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing and electrical skills.
• Must have a professional attitude and be self-motivated/directed.
• Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

Preferred Qualifications

• Experience with Salesforce (FSL).

What We Offer

• Comprehensive benefits package including medical, dental, vision coverage.
• 401(k).
• Paid Time Off.
• Learning and development opportunities.
• Robust company culture.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [e-mail]