Technical Account Manager - Software & Cloud Deployments

Socket.dev; Raleigh (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Paid time off

Medical, Dental, Vision

Learning & Development

Job summary

Axon is seeking aTechnical Account Manager to accelerate deployments, adoption, and ongoing success for public safety agencies. You will partner with Product, Engineering, and Support to resolve complex issues, optimize workflows, and deliver measurable value from Axon solutions.

You will work across multiple teams, communicate clearly with diverse stakeholders, and travel as needed to customer sites to ensure successful deployments and customer satisfaction.

Qualifications

• 4+ years in technical account management, customer-facing technical delivery, deployment support, or similar roles.
• Experience supporting SaaS applications, cloud platforms, software deployments, or integrated tech environments.
• Strong troubleshooting and root-cause analysis skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience coordinating across multiple teams to deliver outcomes.

Responsibilities

• Serve as the primary technical point of contact for assigned agencies.
• Diagnose and resolve complex technical issues across Axon software and integrated solutions.
• Lead troubleshooting efforts and coordinate root-cause analyses across Product, Engineering, Support, and Services teams.
• Manage escalations and ensure timely resolution of customer-impacting issues.
• Partner with deployment teams to design, configure, test, and implement Axon solutions.
• Support onboarding and transition to steady-state operations.
• Help customers adopt new capabilities and optimize workflows.
• Identify barriers to adoption and recommend best practices.
• Work onsite with customers as needed to support deployments and operational success.

Skills

Technical account management

Customer-facing delivery

Troubleshooting

Cross-functional collaboration

Cloud platforms

Power BI

SQL

Tools

Power BI

SQL

Job description

Axon is seeking aTechnical Account Manager to accelerate deployments, adoption, and ongoing success for public safety agencies. You will partner with Product, Engineering, and Support to resolve complex issues, optimize workflows, and deliver measurable value from Axon solutions.

You will work across multiple teams, communicate clearly with diverse stakeholders, and travel as needed to customer sites to ensure successful deployments and customer satisfaction.