Public Safety Technical Account Manager

Axon Enterprise; Albuquerque (NM); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Paid parental leave

Wellness support

Job summary

Axon Enterprise is seeking a Technical Account Manager to drive successful deployments, adoption, and ongoing success for public safety customers. You will serve as a trusted technical partner, guiding agencies through complex deployments, optimizations, and operational improvements.

You will collaborate with Product, Engineering, and Support to ensure customers realize maximum value from Axon solutions while maintaining CJIS compliance and strong relationships.

Qualifications

• 4+ years in technical account management or similar customer-facing delivery roles
• Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments
• Strong troubleshooting and root-cause analysis skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience working across multiple teams to solve customer challenges and deliver successful outcomes
• Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments
• Strong organizational skills with the ability to manage competing priorities and customer needs
• Interest in helping customers adopt new technologies and improve operational effectiveness

Responsibilities

• Serve as the primary technical point of contact for assigned agencies
• Diagnose and resolve complex technical issues across Axon's software and integrated solutions
• Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams
• Manage escalations and ensure timely resolution of customer-impacting issues
• Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem
• Partner with deployment teams to design, configure, test, and implement Axon solutions
• Support successful onboarding and transition to steady-state operations
• Help customers adopt new capabilities and incorporate technology into existing workflows
• Identify barriers to adoption and recommend best practices to improve utilization

Skills

Technical account management

Customer-facing delivery

Deployment support

SaaS applications

Cloud platforms

Troubleshooting

Root-cause analysis

Communication skills

Cross-functional collaboration

CJIS compliance (intent)

Tools

Power BI

SQL

Dashboards

Analytics platforms

Job description

Axon Enterprise is seeking a Technical Account Manager to drive successful deployments, adoption, and ongoing success for public safety customers. You will serve as a trusted technical partner, guiding agencies through complex deployments, optimizations, and operational improvements.

You will collaborate with Product, Engineering, and Support to ensure customers realize maximum value from Axon solutions while maintaining CJIS compliance and strong relationships.