Technical Account Manager, Field & Deployment (SaaS)

Axon Enterprise; New York (NY); On-site; USD 98,010 - 156,816; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Parental leave

Fitness programs

Wellness support

Job summary

Axon Enterprise is hiring a Technical Account Manager in New York. You will be the primary technical contact for agencies, diagnosing complex issues and driving adoption of Axon solutions across deployments.

Travel to agency locations in the US is expected; strong cross-functional collaboration and data-driven insights with Power BI/SQL are key. You will lead operational health reviews and guide customers on product capabilities.

Qualifications

• 4+ years in technical account management or similar customer-facing delivery roles.
• Experience supporting SaaS apps, cloud platforms, or integrated tech environments.
• Strong ability to troubleshoot and perform root-cause analysis.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience collaborating across product, engineering, and support teams.
• Familiarity with networking, cloud tech, and enterprise software environments.
• Commitment to exceptional customer experiences and CJIS compliance mindset.

Responsibilities

• Serve as the primary technical contact for assigned agencies.
• Diagnose and resolve complex issues across Axon's software and integrated solutions.
• Lead troubleshooting and coordinate root-cause analyses with cross-functional teams.
• Manage escalations and ensure timely resolution of customer-impacting issues.
• Partner with deployment teams to design, configure, test, and implement Axon solutions.
• Support onboarding and transition to steady-state operations, drive adoption.

Skills

Technical Account Management

SaaS deployments

Cross-functional leadership

Troubleshooting

Stakeholder communication

Cloud / networking basics

Adaptability

Tools

Power BI

SQL

Dashboards

Job description

Axon Enterprise is hiring a Technical Account Manager in New York. You will be the primary technical contact for agencies, diagnosing complex issues and driving adoption of Axon solutions across deployments.

Travel to agency locations in the US is expected; strong cross-functional collaboration and data-driven insights with Power BI/SQL are key. You will lead operational health reviews and guide customers on product capabilities.