Head of Technical Account Management (Software Deployments)

jobr.pro; Seattle (WA); Hybrid; USD 115,575 - 184,920; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness programs

Emotional & mental wellness support

Learning & development programs

Snacks in our offices

Job summary

Axon is seeking a leader for their team of Technical Account Managers in Seattle. This hybrid role involves ensuring the successful deployment of Axon products in public safety agencies and maintaining critical customer relationships. You will guide a team of up to 15 professionals, balancing people management and program oversight in high-stakes environments.

The ideal candidate has significant experience in customer-focused roles, excels in managing complex technology deployments, and possesses strong executive presence. Competitive benefits include a salary between $115,575 and $184,920, along with generous paid time off, health plans, and professional development opportunities.

Qualifications

• 8+ years in customer-facing technical delivery, program management, or complex technology deployment.
• 5+ years leading senior individual contributors in customer-facing roles.
• Executive presence and confidence engaging senior customer stakeholders.

Responsibilities

• Lead a team of Technical Account Managers in deployment execution and customer relationships.
• Provide oversight for end-to-end delivery and risk management.
• Drive performance management and skills development across the team.

Skills

Customer-facing technical delivery

Program management

Complex technology deployment

Executive presence

Data-driven leadership

Tools

SaaS platforms

Cloud services

Networking

Hardware systems

Job description

Axon is seeking a leader for their team of Technical Account Managers in Seattle. This hybrid role involves ensuring the successful deployment of Axon products in public safety agencies and maintaining critical customer relationships. You will guide a team of up to 15 professionals, balancing people management and program oversight in high-stakes environments.

The ideal candidate has significant experience in customer-focused roles, excels in managing complex technology deployments, and possesses strong executive presence. Competitive benefits include a salary between $115,575 and $184,920, along with generous paid time off, health plans, and professional development opportunities.