Technical Account Manager — Remote-First for SaaS

Rithum LinkedIn Board; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

25 Days PTO

8 Company-paid Holidays

5 paid floating holidays

Wellness days

Remote Working Stipend

Calm App access

Employee Assistance Program

Professional development stipend

Charitable contribution match

Job summary

Rithum is seeking a Technical Account Manager to deliver strategic technical guidance to enterprise clients and align technical solutions with business goals. You will drive channel implementation, optimization strategies, and cross-functional collaboration with Product, Engineering, and Client Success Enginering teams.

You will manage BAU activities, perform technical reviews, and help clients realize value from Rithum’s platform through AI-driven tooling and data-driven optimization.

Qualifications

• .. 2+ years in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
• .
• Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Strong proficiency using Excel
• Foundational understanding of channel requirements, data mapping, and feed architecture.
• Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
• Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies.
• Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
• Excellent problem-solving skills, with a focus on root cause analysis and resolution.
• Strong verbal and written communication skills.

Responsibilities

• Serve as a consistent weekly touchpoint for the client, managing day-to-day BAU activities and ensuring timely execution.
• Develop and oversee channel implementation strategies that align with channel requirements and Rithum’s platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and promotional planning to maximize revenue.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Skills

Technical TAM

Enterprise support

Project management

Data mapping

Feed architecture

Excel

Salesforce

JIRA

AI tools

Copilot

Education

Bachelor’s degree in business/engineering/CS

Tools

Salesforce

JIRA

Microsoft Copilot

Job description

Rithum is seeking a Technical Account Manager to deliver strategic technical guidance to enterprise clients and align technical solutions with business goals. You will drive channel implementation, optimization strategies, and cross-functional collaboration with Product, Engineering, and Client Success Enginering teams.

You will manage BAU activities, perform technical reviews, and help clients realize value from Rithum’s platform through AI-driven tooling and data-driven optimization.