Senior Enterprise Client Success Manager - Remote

Bazeta; Northern (KY); Hybrid; USD 60,000 - 93,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

6% 401(k) match

Job summary

Rithum is seeking a Client Success Manager – Enterprise Accounts to own a portfolio of enterprise clients across the client lifecycle, drive adoption, manage health and renewals, and identify growth opportunities. You will apply AI-driven insights to improve preparation, risk identification, and proactive engagement.

You will collaborate with Sales, Product, Support, and Legal to advance client priorities, monitor health, and ensure measurable business outcomes across multiple stakeholders.

Qualifications

• 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
• Experience with renewals, client health, value realization, and client risk management.
• Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.

Responsibilities

• Serve as the primary relationship owner for assigned enterprise accounts.
• Align Rithum’s capabilities to client goals and define measurable success outcomes.
• Lead business reviews and success checkpoints to demonstrate value and align on priorities.
• Monitor client health and proactively address risks and client needs.
• Own renewal planning and execution, including forecasting and risk mitigation.
• Identify expansion opportunities aligned to client goals, usage, and business strategy.
• Partner with Sales on account planning and expansion execution.
• Support commercial discussions across pricing, packaging, and contract changes.

Skills

Client Success

Account Management

Renewals

CRM systems

AI tools

Communication

Relationship Management

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Rithum is seeking a Client Success Manager – Enterprise Accounts to own a portfolio of enterprise clients across the client lifecycle, drive adoption, manage health and renewals, and identify growth opportunities. You will apply AI-driven insights to improve preparation, risk identification, and proactive engagement.

You will collaborate with Sales, Product, Support, and Legal to advance client priorities, monitor health, and ensure measurable business outcomes across multiple stakeholders.