Manager, Client Success – Strategic Rithum

HelpfulRemote; Northern (KY); Hybrid; USD 100,000 - 168,000; Full time

Benefits offered by this job

Remote-first company

Travel up to 10%

Job summary

HelpfulRemote is seeking a Senior Client Success Leader to guide a team of Client Success Managers for our largest strategic accounts. These engagements often involve multiple product lines and complex stakeholder ecosystems.

The role drives adoption, retention, renewals and growth, handles escalations, and partners with Sales, Product, Legal and Finance to resolve issues and align with client priorities. Remote-first, full-time, with travel up to 10%.

Qualifications

• 5+ years in client success, account management, or renewals within B2B SaaS.
• 1+ years leading client-facing teams.
• Experience with accounts $250K+ ARR.
• Experience handling escalations and collaborating with Sales on expansion.
• Strong coaching and cross-functional collaboration.
• Experience using AI tools to improve productivity.

Responsibilities

• Lead a team of Client Success Managers for top accounts.
• Coach team to drive adoption, retention, renewals, and growth.
• Handle client escalations and partner with Sales, Product, Legal and Finance to resolve issues.
• Support client priorities and align with expansion opportunities.

Skills

Team leadership

Coaching

Cross-functional collaboration

AI tools

Client success / renewals

Escalation management

Job description

This role leads a team of Client Success Managers who manage Rithum’s largest and most strategic client accounts, which often involve complex stakeholders and multiple product lines. The manager coaches the team on driving adoption, retention, renewals, and growth, handles client escalations, and partners with Sales, Product, Legal, and Finance to resolve issues and support client priorities.

Candidates need at least 5 years of experience in client success, account management, or renewals within B2B SaaS, plus 1+ years leading client-facing teams. Experience supporting accounts with $250K+ in annual recurring revenue, managing escalations, and working with Sales on expansion is required, along with strong coaching and cross-functional collaboration skills and experience using AI tools to improve productivity.

This is a remote-first, full-time position open to candidates across the United States, with a base pay range of $100,000-$168,000 per year and up to 10% travel required.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.