Strategic Client Success Manager for Enterprise Accounts

Rithum; Dallas (TX); Remote; USD 100,000 - 168,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Rithum is seeking a Manager, Client Success – Strategic to lead a team of Client Success Managers overseeing Rithum’s most strategic accounts. You will coach the team to drive value realization, retention, renewal, and growth while delivering an exceptional client experience.

You will partner across Rithum to resolve client needs, leverage AI to strengthen insights, identify risks and opportunities, and ensure proactive client experiences across the portfolio.

Qualifications

• 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment.
• 1+ years of experience leading and coaching client-facing teams.
• Experience supporting clients with at least $250K in annual recurring revenue (ARR), with complex stakeholder groups and business requirements.
• Experience with renewals, client escalations, and expansion opportunities in partnership with Sales.
• Strong communication, coaching, organizational, and cross-functional partnership skills.
• Ability to use client and portfolio data to identify risks, opportunities, and actions.
• Experience leveraging AI and technology to improve productivity, insights, or client outcomes.

Responsibilities

• Strategic Client Outcomes: Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
• Retention & Growth: Oversee renewal planning and execution across the team’s portfolio.
• Cross-Functional Partnership & Operational Excellence: Partner with Sales, Product, Services, Legal, Finance, and other teams to support client priorities, renewals, and growth.
• Reinforce consistent processes and responsible use of AI and automation to improve insights, productivity, and the client experience.
• Lead, coach, and develop CSMs supporting Rithum’s strategic clients.
• Set clear expectations and coach the team on client engagement, success planning, value realization, renewal, and growth.
• Manage performance and development through regular coaching, feedback, and accountability.

Skills

Client Success

Leadership

Renewals

Cross-functional collaboration

AI adoption

Communication

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Claude

AI tools

Job description

Rithum is seeking a Manager, Client Success – Strategic to lead a team of Client Success Managers overseeing Rithum’s most strategic accounts. You will coach the team to drive value realization, retention, renewal, and growth while delivering an exceptional client experience.

You will partner across Rithum to resolve client needs, leverage AI to strengthen insights, identify risks and opportunities, and ensure proactive client experiences across the portfolio.