Client Success Manager (Fully Remote)

Rithum; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Rithum is a leading commerce network empowering brands, suppliers, and retailers to deliver seamless e-commerce experiences. This role focuses on managing enterprise accounts, aligning capabilities to client goals, and driving measurable outcomes across renewals and expansion opportunities.

Ideal candidates will coordinate with Sales, Product, Support, and Legal teams while leveraging data and AI tools to optimize client success and value realization.

Responsibilities

• Serve as the primary relationship owner for assigned enterprise accounts.
• Align Rithum’s capabilities to client goals and define measurable success outcomes.
• Lead business reviews and success checkpoints to demonstrate value and align on priorities.
• Own renewal planning and execution, including forecasting and risk mitigation.
• Identify expansion opportunities aligned to client goals and business strategy.
• Partner with Sales on account planning and expansion execution.
• Coordinate across Sales, Product, Support, Legal, and other teams to advance client priorities.
• Maintain accurate client, renewal, and opportunity data.
• Use AI, client data, and tools to improve insights and productivity.

Job description

• Serve as the primary relationship owner for assigned enterprise accounts.
• Align Rithum’s capabilities to client goals and define measurable success outcomes.
• Lead business reviews and success checkpoints to demonstrate value and align on priorities.

Retention & Growth:

• Own renewal planning and execution, including forecasting and risk mitigation.
• Identify expansion opportunities aligned to client goals and business strategy.
• Partner with Sales on account planning and expansion execution.

Cross-Functional Partnership & Operational Excellence:

• Coordinate across Sales, Product, Support, Legal, and other teams to advance client priorities.
• Maintain accurate client, renewal, and opportunity data.
• Use AI, client data, and tools to improve insights and productivity.

Rithum

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.